Career Opportunities

Field Service Engineer (Caribbean)

Posting Date: August 15, 2011
Status: Exempt
Reports to: Regional Director
Supervises: N/A

Position Summary:
Develop customer service relationships and ensure the accuracy and precision of all installations and conduct as needed product application analysis and analyze and present this information along with recommendations  on product installation processes to Sales/Marketing, R&D and Manufacturing.  Field tests the Company’s modules at customer sites.Develop customer service relationships and ensure the accuracy and precision of all installations and conduct as needed product application analysis and analyze and present this information along with recommendations  on product installation processes to Sales/Marketing, R&D and Manufacturing.  Field tests the Company’s modules at customer sites.

Essential Functions:

1. Assist Field Sales with assessing performance on Company’s RO membranes at customer’s site and respond to customer requests for projections using in-house projection software.
2. Working directly with customers on site to ensure that all Company’s membranes are installed accurately and performing to company standard. Start-up and commissioning coordination of RO membranes sold by company.
3. Assume lead role in trouble shooting product performance issues and overseeing the companies after-market business and Membrane Service Contracts
4. Manage customer relations and service on warranty claims
5. Lead installation operations, ensure accuracy and timeliness of data collection and logistical handling of pilot systems.
6. Liaison and key interface with Company technical and regional sales teams and clients including OEM’s, End Users, Government Officials, Consulting Engineering Firms
7. Recommend and manage field based subcontractors/consultants used by the Company
8. Develop and conduct customer education on technical aspects of product and lead role in technical issue resolution
9. Assume role as field technical expert in sales and marketing presentations to potential customers.
10. Define and communicate customer product requirements to R&D for enhancement of customer satisfaction
11. Other responsibilities as assigned

The preceding functions have been provided as examples of the types of work performed by employees assigned to this classification.  Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. NanoH₂O is an entrepreneurial company and all employees are expected to provide assistance and support to other functions as needed to meet the company’s goals and objectives.

Qualifications:

Required:

• (4) year college degree in Engineering preferred or equivalent work experience plus a minimum of 5 years working in or with customers SWRO plants.
• Experience working directly with customers on site. 
• Demonstrated ability to determines customer requirements and recommend appropriate solutions.
• Ability to travel to customer sites. 
• Fluent in Spanish and English.

Desirable:

• Field based Technical Expert in related field
• B.S in Chemical or Mechanical Engineering

General Skills/Abilities: Proven attention to detail, excellent organization, strong written and verbal English communication skills. Competent in Microsoft office Word, Excel and PowerPoint.

Physical Requirements: Standing, sitting, walking, climbing stairs, light lifting up to 50 pounds, computer operation, frequent travel if/as required by air/rail/auto, ability to work in office and manufacturing environment.